PLease Read Our cancellation policy

General Cancellation Request 2 Days Before

When

2 days before booking

Outcome

Full Refund

General Cancellation Request 1 Day Before

When

1 days before booking

Outcome

50% refund

Considerations

The cancellation fee is forgone under exceptional circumstances (sickness, injury, death, denied entry to country)

General Cancellation Request on Day of Booking

When

On the day of booking

Outcome

0% refund

Considerations

The cancellation fee is forgone under exceptional circumstances (sickness, death, denied entry to country)

Cancellation Request due to Weather

When

Anytime

Outcome

Standard cancellation policy applies

Cancellation Request due to Lift Closure - Full Closure

When

Anytime

Outcome

Full Refund

Considerations

If possible, relocate or reschedule product. Full refund if niether is possible.

Cancellation Request due to Lift Closure - Partial Closure

When

Anytime

Outcome

Standard cancellation policy applies

Considerations

As long as there is terrain available that is suitable to customers ability level, with safe conditions, standard cancellation policy will apply

Shorten Product Duration

When

Anytime

Outcome

Standard cancellation policy applies

Considerations

Any changes to a booking that result in the product duration being decreased will incur a cancellation fee dependent on how far out the change is made (i.e. a full day product changed to a half day product on the day will incur a 100% cancellation fee)

The cancellation fee is forgone under exceptional circumstances (sickness, death, denied entry to country)

Late for Product

When

On the day of booking

Outcome

0% refund

Considerations

The product commences at the prearranged time and there is no refund for time missed. Not arriving on time for a product is considered an on the day cancellation.

The cancellation fee is forgone under exceptional circumstances (sickness, death, denied entry to country)

Lack of Snow - Full Closure

When

Any time

Outcome

Full Refund

Considerations

If possible, relocate or reschedule product. Full refund if niether is possible.

Lack of Snow - Partial Closure

When

Any time

Outcome

Standard cancellation policy applies

Considerations

As long as there is terrain available that is suitable to customers ability level, with safe conditions, standard cancellation policy will apply

Damanged Equipment by Customer

When

Any time

Outcome

To Be Determined

Considerations

Customer is liable to pay repair costs for damanged equipment caused by neglegence, unsafe riding, improper use of equipement, etc. To Be Determined on a case by case basis.